Output Goals & Learning

Key Performance Indicators

For a number of years, Aunt Leah’s has used a set of well-defined Key Performance Indicators (KPI’s) to:
  • manage and improve the work of the organization, and
  • tell the story of Aunt Leah’s to the public, donors, funders and others.
In 2021, the organization consulted with participants, staff, partners and board members to review and update the Key Performance Indicators and settled on these themes:

What is the most important thing Aunt Leah’s Place does?

  • Meets the basic needs of youth and connects them to services and supports
  • Provides customized care (Youth Centered Approach/Meet Youth where they are at/Focus on youth’s goals)
  • Prevents/Reduces Youth
    Homelessness (Provides housing)

What does success look like for Aunt Leah’s Place participants?

  • Having a sense of community and belonging
  • Looks different for everyone/ achievement of  personal goals
  • When they no longer need to access ALP services

WHow do we know when we’ve achieved success? What tells us?

  • When there are improvements in the lives of participants (such as: employment, increased education and stable housing)
  • Youth maintain long-term connection to ALP and give back – as mentors, volunteers and return as staff
  • When youth articulate their goals and work towards them

 Our next steps include ensuring we record, retrieve and report on the data connected to these outcomes. The implementation of electronic information data system (a database called OTIS) will allow us to track participants and the journey toward their goal.

We are committed to understanding the people we serve and we strive to learn the number of people who need support with respect to:

  • housing
  • lifeskills/food security/health
  • education/training
  • employment

We are interested not only in the numbers of people requesting support but also the number of people who use that support to meet goals. Furthermore, we want to know the number of participants who do this and achieve long-term stability; this will require check-ins and follow-ups to determine if this is the case. Our hope is that Aunt Leah’s commitment to inclusive community building will encourage people to, as one person put it, “come visit because they want to, not because they need to.” We will also track

the number of people who wish to “give back” as volunteers. Youth in care need to feel that they belong, have worth and valuable contributors to their community. Aunt Leah’s Place is committed to long-term, wrap-around support of youth equivalent to the family support received by their parented peers.

Aunt Leah’s Place: Programs Outcomes and Goals

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achieve a better future.