Social Enterprise Lead

Job Summary: Under the direction and guidance of the Director of Training and Social Enterprises, the Social Enterprise Lead supervises and leads Aunt Leah’s Thrift Store Team and Aunt Leah’s Tree Lot team. The Lead is expected to work collaboratively as a team member to achieve strategic organizational objectives. The expectation of the Social Enterprise Lead is to expand, develop and grow the social enterprises, and move them into further financial sustainability. This role requires someone who can network, communicate, and develop relationships with teams and community members while developing action plans and seeing them through.

The Social Enterprise Lead is responsible for all aspects of Aunt Leah’s Christmas Tree Lot, Aunt Leah’s Thrift Store and Aunt Leah’s Donations Center.

 

About Aunt Leah’s Christmas Tree Lot

For 26 years Aunt Leah’s Seasonal Christmas Tree Lots have been raising money to fund programs that help prevent children in foster care from becoming homeless, and young mothers from losing custody of their children. There has been up to 6 tree lot locations across the lower mainland, including an e-commerce sit. Last year we raised over $600,000, thanks to generous community members, sponsors, staff and volunteers. This Christmas season join the tradition and help give kids a home.

 

About Aunt Leah’s Thrift Store

Aunt Leah’s Thrift store features quality “pre-loved”/gently used clothing and accessories. We are currently in the process of re-opening our bricks and mortar location in Vancouver and launching our e-commerce sit that will carry a clothing and variety of small furniture and household items. All the profits raised go towards preventing homelessness in youth from foster care, and supporting young mothers in need. In addition, Aunt Leah’s Thrift Store and Donations Center is expanding it’s employment and training opportunities for youth in and from foster care and mothers in need. As well as provides a warm and caring “shopping” experience for youth and families in need in order to provide free furniture, household and clothing items.

 

 About Aunt Leah’s Donations Centre

Aunt Leah’s Donations Centre receives, sorts and stores donated goods that are used by Aunt Leah’s Programming, provided to program participants to furnish their new or first homes and the community or are sold at Aunt Leah’s Thrift Store and e-commerce sit. The Donations Centre provides employment and training opportunities for youth in and from foster care and mothers in need to include small warehouse and e-commerce training. 

 

Reports To: Director of Training and Social Enterprises

Qualifications & Requirements

  • 1-3  years of experience in business or social service management
  • An undergraduate degree in business or humanities or a related discipline, and/or a relevant combination of education and experience.
  • Experience in business management, e.g. running a small business; strong entrepreneurial drive

 

Skills, Knowledge & Attributes:

  • Excellent Communication Skills (Verbal & Written)
  • Flexibility and ability to manage multiple priorities.
  • Ability to work independently
  • Knowledge of retail management best practices
  • Strong professional, networking, sales and customer relations skills
  • Demonstrated working knowledge of information management including developing and reviewing operational budgets
  • Excellent Interpersonal & Team Building Skills
  • Multicultural Awareness & Sensitivity
  • Problem-Solving Skills
  • Strong Supervisory/ Management skills
  • Experience in obtaining corporate sponsorship
  • Ability to launch and manage e-commerce department

 

Key Duties and Responsibilities:

The Lead is expected to work a flexible schedule based on the needs of social enterprise, events, and functions. The Lead works primarily at the Vancouver Office and is often at the offsite locations. Specific accountabilities include: monitoring of services, verifying service outcomes, identifying issues for resolution and proactively resolving complaints or concerns.

1.     Aunt Leah’s Thrift Store and Donation Centre

  • Create, reviews and updates business plan considering expansion and growth of Aunt Leah’s Thrift Store
  • Supervises all Thrift Store, Donation Centre staff and Bootstraps Employment Trainers
  • Holds regular staff meeting and ensures business plan is followed
  • Ensures metrics tracking system is in place to report out on the Thrift Stores Triple Bottom Line
  • Works with the Development Team to establish corporate sponsorship and donations for Aunt Leah’s Thrift Store. Is responsible for managing Aunt Leah’s “Love to Give” donation campaign.
  • Works with the Bootstraps Coordinator to ensure employment and training opportunities happen smoothly and embrace Aunt Leah’s core values
  • Works with the Volunteer and Events Coordinator to establish positive relations with individuals and groups who volunteer time to the Thrift Store and Donations Centre
  • Works with Aunt Leah’s communication team to ensure Thrift Store and Donation Centre communications reflect Aunt Leah’s branding and themes
  • Oversees and ensures that all legal requirements (licensing, zoning, insurance) are in place

 

2.     Aunt Leah’s Tree Lot Social Enterprise

  • Reviews and updates business plan to include expansion and growth of Aunt Leah’s Tree Lots
  • Work with the Human Recourse team to posts, interviews and hires all seasonal tree lot staff
  • Supervise all tree lot staff includes working with the Tree Lot Operations Manager to supervises all short-term seasonal Tree Lot staff.
  • Holds regular staff meeting and ensures business plan is followed
  • Ensures metrics tracking system is in place to report out on the Tree Lot’s Triple Bottom Line
  • Works with the Development Team to establish corporate sponsorship and donations for Aunt Leah’s Tree Lot.
  • Works with the Bootstraps Coordinator to ensure employment and training opportunities happen smoothly and embrace Aunt Leah’s core values
  • Works with the Volunteer and Events Coordinator to establish positive relations with individuals and groups who volunteer at Aunt Leah’s Tree Lot
  • Works with Aunt Leah’s communication team to ensure Tree Lot communications reflect Aunt Leah’s branding and themes
  • Has an onsite presence at all tree lot sites during weeks of operations
  • Oversees and ensures that all legal requirements (licensing, zoning, insurance) are in place

 

3.       Financial Responsibilities:

  • Oversees record keeping and cash handling by working with the Director of Operations, Tree Lot Operations Manager and Director of Social Enterprises. Ensures checks and balances are in place and followed.
  • Is a member of Aunt Leah’s Development Team and attends Development meetings regularly
  • As a member of the Tree Lot Operations and Thrift Store teams adheres to the society’s budget aiming for minimum expenditure and efficiency
  • Ensures that all projects are executed profitably and in compliance with standardized business practices – Daily cash reconciliation, banks deposits, and open and close locations.

 

4.       Health and Safety:

  • Ensures that all locations maintain to Society standards and according to Aunt Leah’s policies and procedures manual by ensuring location environments are clean, safe and secure.
  • Conducts regular emergency drills with staff and volunteers; checks safety devices
  • Completes and participates in the annual review of Health and Safety Reports and Policy and Procedures
  • Maintains and/or implements the procedural processes so both social enterprises maintain the same procedures, where possible.

 

5.      Communication:

  • Reviews and Submits Weekly and Monthly Sales Reports to Director of Operations and Director of Social Enterprises
  • Completes and submits a Yearly Outcomes Report to the Director of Training and Social Development  
  • Attends Social Enterprise team, Bootstraps, Development and Health and Safety meeting  as requested by Director of Social Enterprise
  • Provides direction during crisis situations and seeks support from Director of Social Enterprise as needed
  • Oversees and maintains the location managers communication logs and coaching meetings notes

 

6.      Physical Demands:

  • This position requires some lifting of 50lb or heavier.
  • Ability to work outdoors in all weather conditions during tree lot season
  • Performs other related duties, as directed by the Director of Training & Social Enterprises, that do not affect the nature of the job
What We Believe

Our Values

  • 01
    All behaviour has meaning and is the human tool for communication.
  • 02
    Success is fragile and must be tended to and supported with care.
  • 03
    An individual’s artistic/soulful centre must be expressed and appreciated.
  • 04
    Celebration is essential to a successful life.
  • 05
    Community building ensures that we all have a place to go when we need support.
  • 06
    Entrepreneurial spirit builds individuals and organizations.

Why Join Us

  • You’ll tackle unique challenges - Not two days are the same and each participant has their unique story but you have what it gets and will be given the support and resources to do the best. You’ll play a role in creating a future that otherwise wouldn’t exist if it wasn’t for our team's entrepreneurial spirit and creativity.
  • Your professional development matters - Constant learning is essential and we also like to learn together. Once a month, we all get together to participate in meaningful workshops and discussions that enhance our ability to serve our participants and our community in a better way. We also invest in your individual education and training.
  • You will be part of one of the Top 10 Impact Charities in Canada - Aunt Leah's Place has been selected as a top 10 Impact Charity, by Charity Intelligence for three years in a row. We are the only one in B.C. with this designation.
  • You will feel like you are working with family - Our participants and staff frequently comment that Aunt Leah's feels like a family. We embrace individuality, diversity, and care for each other.
  • You’ll become part of a greater mission - The overrepresentation of BIPOC people in the child-welfare system in Canada is a result of years of colonial practices. We are on a mission to change the system and reduce the number of kids who enter the foster care system. Aunt Leah's uses research, data, and stories of lived experiences to understand the challenges before us. We advocate and partner with other root grass organizations to build innovative solutions, raise awareness, and drive much needed systemic changes.
  • We've got great leaders - Our leadership team rolls their sleeves up,  lead by example, openly recognize individual contributions and fully understand that we are humans with unique strengths and challenges. Their combined experience, sense of humour, and development skills, make it really easy to get up and go to work every day.

What We Offer

Besides a great workplace culture, we offer a generous benefits package (Dental and Extended Health Care), RRSP matching program, a generous vacation, and personal time package and employee discounts at our Thrift Store.

Every dollar counts

Your support helps kids in foster care and young mothers
achieve a better future.