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Office Administrator

Who we are:

For over 30 years, Aunt Leah’s Independent Life Skills Society has delivered programs that help prevent youth in foster care from becoming homeless and vulnerable mothers from losing custody of their children.

To support them on their journey to adulthood, we provide housing, education and life skills training.


Job Summary:

Under the guidance and direction of the Operations Director, the Office Administrator will play a key administrative and operations support role within the organization. You will work collaboratively with a dynamic and passionate team to deliver quality support to staff, program participants, and volunteers. The Office Administrator acts as the first point of contact for Aunt Leah’s Place and provides diverse administrative support as needed in Aunt Leah’s New Westminster office, and all daily business operations support as needed by the Operations Director.

Reports to: Operations Director

Salary: Starts at $24/hr


Qualifications and Requirements:

  • 1-2 years of office administration experience
  • Post-secondary education in a related field or equivalent experience
  • Non – violent crisis prevention intervention training is an asset
  • Adheres to the Society’s Code of Ethics and Values
  • Driver’s license and clean driving record
  • Undergo and maintain Criminal Record Check


Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills
  • Outstanding organization and time management skills
  • Ability to handle multiple priorities and various requests at the same time
  • Knowledge of the non-profit / social service sector is an asset
  • Computer proficiency with Microsoft Suite (Word, Excel, Outlook) and Google office / business functions
  • Ability to troubleshoot general IT inquiries
  • Familiarity with copy machines, fax machines and other office equipment
  • Ability to plan, organize tasks, and meet deadlines
  • Empathy and compassion towards people with multiple social and systemic barriers
  • Strong ability to build and maintain positive rapport and trust while maintaining confidentiality
  • Ability to maintain high levels of accuracy and attention to detail
  • Experience planning events is an asset


Primary Duties and Responsibilities:


  • Office admin duties including reception, answering calls and greeting guests
  • Operate a multi-line phone system
  • Plan and coordinate internal and external meetings, including invitations, agendas, materials, meeting rooms, technical requirements, catering
  • Manage and coordinate office space utilization
  • Maintain and update the Office Procedures Manual 
  • Order and organize office supplies
  • Mailing (distribution, postage, couriers, and donor mail outs as needed)
  • General filing
  • Minute taking as requested
  • Support the onboarding of new staff by providing office orientation and health and safety orientations
  • Assist with volunteer program administrative matters as needed
  • Assist to supervise and train Canada Summer Jobs admin staff
  • Other administrative tasks as requested by Operations Director



  • Ensure the overall cleanliness of the office ensuring a professional environment for staff, guests, and program participants
  • Respond effectively, consistently, and politely to all staff office requests
  • Coordinate with Facilities and Maintenance Manager to ensure efficient resolution of office maintenance requests
  • Provide admin support to program staff as needed (photocopying, scanning, data entry, purchasing, filing and cheque printing/distribution)
  • Process purchase orders (establish and maintain positive relationships with vendors and business partners)
  • Assist programs by purchasing items needed by participants
  • Distribute office keys, alarm codes and oversee office security
  • Draft and/or proofread office and other operational policies and procedures
  • Draft and update Society administrative documents
  • Manage the Society’s monthly utilities expenses
  • Assist in coordinating and planning Society events including offsite staff professional development sessions, seasonal gatherings, and donor appreciation events
  • Assist staff with general IT inquiries
  • Recommend and implement enhancements to current procedures that improve operational effectiveness



  • Welcome visitors / program participants and direct them to appropriate staff or department
  • Assist with fundraising / mailing campaigns as needed by the Development Director and Operations Director
  • Ensure internal communication materials are available for all staff
  • Oversee inventory of communications materials
  • Assist with the annual Christmas Hamper campaign
  • Assist the Social Enterprise team with preseason administrative support, and public inquiries during the annual Christmas tree sales season



  • Attend monthly staff professional development sessions
  • Attend all meetings as required or directed by supervisor
  • Responsible for handling monthly petty cash up to $2,500


Physical Demands:

  • This position includes sitting at a desk using a computer; and may include some occasional physical work moving objects weighing up to 50lbs.


Working Conditions:

  • Hours of work are generally 7.5 hours per day, 37.5 hours per week; scheduled Monday to Friday with some occasional flexibility required
  • This position is based at Aunt Leah’s New Westminster office, with occasional remote work as required at the Vancouver office, Thrift Store, and Donation Centre
  • Some driving is required to support Society activities. Approved business mileage for personal vehicle use is reimbursed at $0.68 per km per CRA guidelines

Living Wage Employer: As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.

We Offer: A comprehensive benefits package that includes dental, extended health care including vision care and prescription, RRSP matching, generous vacation and personal time package, and an employee discount at our Thrift Store.

To Apply: Please send your resume and cover letter, quoting Office Administrator in the subject line, to [email protected] . Short-listed candidates will be contacted for interviews.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.