Link Drop-In Outreach Worker (Temporary Replacement 12 months)

Job Summary: Works to provide post majority services for Youth and families from becoming homeless by acting as an Outreach and Drop-in Support Worker for participants of the Link Program.


  • Post-secondary Child and Youth Care Diploma or equivalent with a minimum of one year experience in providing support to youth or;
  • A relevant combination of education and experience combined with general suitability


Skills and Knowledge:

  • Communication (Verbal & Written)
  • Analytical/Research
  • Ability to follow and implement program policies and procedures
  • Flexibility/Adaptability in managing multiple priorities
  • Interpersonal Abilities & Team Work Skills
  • Computer/Technical Literacy
  • Multicultural/Sensitivity/Awareness
  • Planning/Organizing & Budgeting Skills
  • Problem-Solving/Reasoning/Creativity
  • Report Writing & Documentation
  • Crisis Management/Conflict resolution skills
  • Ability to teach and mentor lifeskills
  • Ability to work independently
  • Housing First Principles



  • Undergo & maintain Criminal Record Check
  • Standard First Aid
  • A valid driver’s license and access to a vehicle
  • Food Safe
  • Produce a clear Driver’s Abstract
  • Non-Violent Crisis Intervention
  • Proof of vehicle business insurance and $5 million liability
  • Agrees to the Society’s Code of Ethics
  • Other certification as required by individual programs
  • Follows Aunt Leah’s Practice Guidelines


Key Duties and Responsibilities:

  1. Direct Care (Outreach & Drop in):

Supports, encourages and challenges youth, through developing a trusting relationship with the youth during outreach or drop in visits. Activities include:

  • Job finding/keeping skills(job search, resume preparation, job interview preparation and presentation, completing application form and job maintenance)
  • Household maintenance skills(housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure etc.);
  • Financial management(opening bank accounts, writing cheques, paying bills, budgeting, saving, obtaining social insurance numbers, paying rent, providing access to food cupboard and bus tickets etc.)
  • Interpersonal skills(developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)
  • Health and personal habits(training and education in basic health care, development of responsible sexual practices)
  • Leisure activities(learning in locating, using, developing and maintaining healthy ways to use recreational time)
  • Education/vocational upgrading(assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)
  • Cultural Connectivity(assistance and support around connecting with their Aboriginal Heritage and participating in the cultural practices of their home (or identified home) communities.


  1. Direct Care (Housing First):
  • Supports, encourages and challenges youth, through developing a trusting relationship with the youth during visits.
  • Embrace the five principles of Housing First
  • Immediate Access to Housing with No Housing Readiness Conditions
  • Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
  • Flexible hours in order to work collaboratively with youth on accessing housing
  • Key Worker for youth residing in three month Transitional Housing
  • Consumer Choice and Self-Determination
  • Use of Motivational Interviewing- (collaboration, Evocation and Autonomy)
  • Develop a collaborative relationship that encourages the youth to state their preferences
  • Recovery Orientation
  • Assertive Engagement- Supporting the individual to self-manage
  • Reflective Practice
  • Individualized and Person-Driven Support
  • Engage youth where they are at
  • Strength’s based approach
  • Set regular scheduled meetings with individuals in Aunt Leah’s Housing First programs
  • Ensure Participant’s goals and preferences are in the service agreement
  • Social and Community Integration
  • Connect with Aunt Leah’s Youth Advisory Committee
  • Understand the role of peers and allies
  • Complete an Eligibility Assessment upon intake to determine level of homelessness as well as priority level to determine focus of work
  • Collaborate with participants in the formulation of service agreements that are reviewed and modified with participants on a regular basis.
  • Provide outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
  • Provide individually tailored services to each participant, e.g., housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance use treatment, family counseling.
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, etc.).
  • Coordinate / monitor referrals to community services, and advocate participants participation in them.
  • Assist participants to manage their money; prepare budgets with participants and compute expenses.
  • Educate, inform and advocate for participants regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
  • Perform other related duties as directed


  1. Direct Care (other duties):
  • Participates in ongoing professional development
  • Informs past youth and mothers of events and activities taking place on a regular basis through email and Social Media, participates in planning these events and activities
  • Participates in weekly drop-in sessions for past youth and mothers requiring assistance
  • Completes follow ups with youth and mothers three months and six months after leaving program and provides a report to the Link Program Coordinator
  • Participates in the Essential Skills Workshop staff rotation
  • Liaises with the Training Programs to provide employment and training opportunities for Link participants
  • Follows up on internal referral form from Aunt Leah’s residential programs.
  • Meets with Supervisor regularly to prioritize workload between drop in and outreach as well as geographical area


  1. Financial Responsibilities:
  • Responsible for providing receipts for petty cash used for Link participants
  • Ensures that expenses follow budget guidelines


  1. Health and Safety:
  • Ensures that drop in/resource area is clean and tidy and maintained to Health and Safety Standards
  • Participates in annual review of Aunt Leah’s Health and Safety Policies and Procedures


  1. Communication:
  • Internal:
    • Completes daily log, monthly outcomes tracking and critical incident reports Attends meetings, including team meetings and monthly Staff Development
    • Liaises and seeks direction from the Link Program Coordinator in crisis situations
    • Attends Aunt Leah’s Events as directed by Supervisor; this may include but is not limited to youth camping trips, theme nights, Essential Skills Workshops, etc.
  • External:
    • Ensures participant numbers and activities are maintained to a certain level to ensure continued funding
    • Liaises with community partners, professions and other stakeholder with the goal of connected youth to relevant services and agencies


  1. Confidentiality:
  • Communication between Outreach Workers and youth is confidential
  • Support Workers will follow Aunt Leah’s Society Policies and Procedures and Aunt Leah’s Code of Ethics (includes Child and Youth Care Association of BC Code of Ethics, Aunt Leah’s Privacy Policy, BC Rights of Youth in care & UN Rights of the Child)


  1. On Call:Participates in on call as scheduled; while on call, is able to support and attend as required


  1. Physical Demands:This position requires some lifting of heavier objects.


  1. Hours of Work: Full time temporary (7.5/hrs a day, 37.5/hrs a week)


Salary: Commensurate with qualifications.

How to Apply: Please send your resume and cover letter, quoting Link Drop-In Outreach Worker in the subject line, to Short listed candidates will be contacted for interviews. Thank you for your interest in Aunt Leah’s Independent Life Skills Society.


What We Believe

Our Values

  • 01
    All behaviour has meaning and is the human tool for communication.
  • 02
    Success is fragile and must be tended to and supported with care.
  • 03
    An individual’s artistic/soulful centre must be expressed and appreciated.
  • 04
    Celebration is essential to a successful life.
  • 05
    Community building ensures that we all have a place to go when we need support.
  • 06
    Entrepreneurial spirit builds individuals and organizations.

Why Join Us

  • You’ll tackle unique challenges - Not two days are the same and each participant has their unique story but you have what it gets and will be given the support and resources to do the best. You’ll play a role in creating a future that otherwise wouldn’t exist if it wasn’t for our team's entrepreneurial spirit and creativity.
  • Your professional development matters - Constant learning is essential and we also like to learn together. Once a month, we all get together to participate in meaningful workshops and discussions that enhance our ability to serve our participants and our community in a better way. We also invest in your individual education and training.
  • You will be part of one of the Top 10 Impact Charities in Canada - Aunt Leah's Place has been selected as a top 10 Impact Charity, by Charity Intelligence for three years in a row. We are the only one in B.C. with this designation.
  • You will feel like you are working with family - Our participants and staff frequently comment that Aunt Leah's feels like a family. We embrace individuality, diversity, and care for each other.
  • You’ll become part of a greater mission - The overrepresentation of BIPOC people in the child-welfare system in Canada is a result of years of colonial practices. We are on a mission to change the system and reduce the number of kids who enter the foster care system. Aunt Leah's uses research, data, and stories of lived experiences to understand the challenges before us. We advocate and partner with other root grass organizations to build innovative solutions, raise awareness, and drive much needed systemic changes.
  • We've got great leaders - Our leadership team rolls their sleeves up,  lead by example, openly recognize individual contributions and fully understand that we are humans with unique strengths and challenges. Their combined experience, sense of humour, and development skills, make it really easy to get up and go to work every day.

What We Offer

Besides a great workplace culture, we offer a generous benefits package (Dental and Extended Health Care), RRSP matching program, a generous vacation, and personal time package and employee discounts at our Thrift Store.

Every dollar counts

Your support helps kids in foster care and young mothers
achieve a better future.