Housing Case Manager

Housing Case Manager

Aunt Leah’s Place is a non-profit organization that helps prevent children in foster care from becoming homeless and mothers in need from losing custody of their children. To support youth on their journey to self-sufficiency, we provide supported housing, job training, and coaching on essential life skills.

If you are passionate about helping youth reach their employment goals, Aunt Leah’s has an opportunity for you! You’ll work with all of Aunt Leah’s programs to ensure wrap-around supports are in place for youth in and from care as they connect to work opportunities. If you are a natural connector and a big picture thinker this role will suit you. 

Aunt Leah’s is growing – come and join our team in this exciting time as we enhance our programs! Bring your creativity and energy and be a part of this wonderful phase for our Link Housing program.


Job Summary:  The Case Manager primarily supports youth who are in and from foster care and mothers in need. The Case Manger is responsible for the following functions of the Link program:

  • Case Management and ensuring participants are accessing housing supports they are eligible for within Aunt Leah’s Programming as well as within the larger community
  • Coordinating integration of various interventions and building seamless housing transitions between programs
  • Partnership development and effective resource tapping
  • Establishing strong partnerships and resource lists with external emergency housing supports in order to provide meaningful referrals

Reports To:  Link Coordinator

Education & Qualifications:

  • Post-secondary degree or diploma in child and youth care, social work, or related field
  • Minimum 2 to 3 years experience working with multi-barrier youth and or mothers in need
  • Minimum of 2 years experience in the child welfare system and/or within the housing sector
  • Strengths-based and trauma-informed case-management style
  • Experience with management systems and reporting is an asset
  • Demonstrated effective person-centered case management skills in working with multiple housing issues, such as addiction, mental health, and trauma
  • Deep understanding around colonization and its implications on the child welfare system, and influence on housing



  • Satisfactory Criminal Record Check (including vulnerable persons) with Police Information Check from local RCMP
  • Ability to work flexible hours, including occasional evenings and weekends
  • Add Naloxone training, first aid, mental health first aid
  • MCFD clearance



  • Non-violent crisis intervention training
  • A valid Class 5 driver’s license, access to a vehicle with $5,000,000 in business liability insurance, and clean driver’s abstract would be an asset


Knowledge, Skills & Abilities (KSA):

  • Ability to act, engage and support youth through a trauma-informed lens, or be willing to learn
  • Ability to establish collaboration and work collaboratively with internal teams and external partners
  • Ability to identify barriers to housing and appropriately address them
  • Ability to work closely with youth to facilitate sustainable housing, obtain/maintain housing, training, and/or education
  • Ability to coordinate with multiple stakeholders to ensure youth are set up long term for housing success
  • Ability to work collaboratively with the Link Coordinator and other Aunt Leah’s staff to incorporate and facilitate youth to access housing opportunities and training opportunities
  • Excellent organizational and time management skills, including the ability to manage high caseloads
  • Motivational Interviewing Skills and its application
  • Excellent administrative skills including database management
  • Proficiency with Microsoft Office suite
  • Superior communication skills
  • You are passionate about the Organization’s mission and understand the current and historical context of the child welfare system in relation to colonization


Key Duties and Responsibilities:

Case Management Essential Functions:

  • Provide leadership and oversight on all case planning with the (Link) team and other Program Coordinators
  • Complete an Eligibility Assessment upon intake to determine the level of homelessness as well as priority level to determine the focus of work
  • Liaise and engage with Community members and potential landlords providing housing for young people in Aunt Leah’s Housing First program
  • Use effective communication skills, build trust and rapport and maintain effective working relationships with participants to allow for the transfer of required information, and promote a cooperative and productive work environment
  • Conduct information and orientation sessions for participants accessing services
  • Enter all documentation required in the Case Management system to open and maintain participant files
  • Evaluate participant’s eligibility for programs and services and r/advocate for financial supports, if necessary for participant’s program.
  • Interview participants and identify strengths, barriers, interests, skills, and suitability. Refer participants to other programs and services as required and provide information regarding available community resources for a wide variety of personal, situational, and health-related issues. Develop realistic (housing) action plans with participants.
  • Provide referral to specialized assessments
  • Works with Support Workers and Outreach Workers to assist participants in the development or revision of appropriate Individual Skills Plans (ISPs) that consist of timely benefit plans and provide consistent monitoring, support, and follow-up in a timely manner to enhance participants’ self-sufficiency and sustainable labor market or community attachment
  • Assist participants with application process and achievement of successful housing outcome
  • Negotiate and determine participant financial supports, commitments, payment schedules, compliance, repayment terms and conditions on service agreements.
  • Engage in regular case conferences and report on unusual, complex, demanding cases immediately
  • Review and refer to Aunt Leah’s Place policy guidelines in all service delivery
  • Provide effective case management in support of housing search and connect participants to appropriate department/program for financial support where applicable
  • Assess participants readiness and feasibility for long term housing and implement interventions that support long term housing
  • Create emergency housing response plan based on participants’ needs
  • Document individual services for each participant in Case Management Systems; following ALP policy
  • Participate in creating housing assessment and response strategies as well as relevant policies and procedures
  • Design and delivery of a targeted customized program based on key performance measures
  • Attend and actively participate in staff meetings, coaching sessions, and performance evaluations process; outcomes reporting, positively interact and support all participants and team members
  • Liaise and network with outside agencies, professional and project partners and consult on case management issues
  • Adhere to all program and agency policies and procedures
  • Keep abreast of housing market information, current community resources and interventions, and federal and provincial government-sponsored programs, funding sources, and employment housing opportunities.


Youth from foster care come from a place where, in general, class-based learning interventions have been a failure. This socially innovative learning environment gives opportunities for tactile and ‘doing’ learning to set up these young people for future success and successful bridging to housing markets. Therefore; implement innovative approaches for this proposed project through:

  • Providing multiple opportunities for different individual learning styles to develop essential housing/life skills
  • Offering a portion of their learning in a non-class based venue


Embrace the five principles of Housing First

  1. Immediate Access to Housing with No Housing Readiness Conditions
  • Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
  • Flexible hours in order to work collaboratively with youth on accessing housing
  • Keyworker for youth residing in three-month Transitional Housing
  1. Consumer Choice and Self-Determination
  • Use of motivational interviewing (Collaboration, Evocation, and Autonomy)
  • Develop a collaborative relationship that encourages the youth to state their preferences
  1. Recovery Orientation
  • Assertive Engagement – Supporting the individual to self-manage
  • Reflective Practice
  1. Individualized and Person-Driven Support
  • Engage youth where they are at
  • Strength-based approach
  • Set regularly scheduled meetings with individuals in Aunt Leah’s Housing First programs
  • Ensure participants goals and preferences are in the service agreement
  1. Social and Community Integration
  • Liaise with Aunt Leah’s Youth Advisory Committee as appropriate
  • Understand the role of peers and allies


Working Conditions:

  • This position may require occasional evenings and weekends and travel to various locations within Metro Vancouver
  • Works primarily in an office setting with some remote work during the COVID-19 pandemic
  • Hours of work – 37.5 hours a week (7.5 hours a day) generally Monday to Friday
  • On-call as scheduled on the on-call roster


COVID-19 Vaccination Policy: As of January 4, 2022, Aunt Leah’s Place has implemented a COVID-19 Vaccination policy. Aunt Leah’s Place strongly encourages all employees to be fully vaccinated (2 doses) for COVID-19. Rather than a mandatory vaccine policy, we are implementing a voluntary disclosure of vaccination. Employees will fill out a “voluntary disclosure” form indicating their vaccination status. Employees that do not wish to voluntarily disclose their vaccination status will be considered unvaccinated for operational planning purposes. The voluntary disclosure form will be included in the hiring process.

We offer: A comprehensive benefits package that includes: dental, extended health care including vision care and prescription, RRSP matching, generous vacation, and personal time package, and an employee discount at our Thrift Store.

Salary: Commensurate with qualifications

To apply: Please send your resume and cover letter with salary expectation, quoting Housing Case Manager in the subject line, to [email protected] Short listed candidates will be contacted for interviews. Thank you for your interest in joining Aunt Leah’s Independent Life Skills Society!

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate and like what we have to offer.


Every dollar counts

Your support helps kids in foster care and young mothers
achieve a better future.