Family Support Worker – Aunt Leah’s House

Job Summary:

Reporting to the Coordinator, the Family Support Worker is part of the Aunt Leah’s House team ensuring the safety and well-being of residents and babies through a holistic and trauma informed lens.  The Family Support Worker provides a range of support services for women at risk of losing custody of their child (ren) due to socio economic factors, many of whom have concurrent mental illness, substance use and /or physical health issues as well as experience with homelessness. This position assists with pre- and post-natal care and supporting the mothers in increasing their life skills with the goal of preventing children in foster care from becoming homeless, and mothers in need from losing custody of their children.

Reports To:  Aunt Leah’s House Coordinator   

Qualifications: Required education and experience includes:

  • A Diploma in community social services
  • One to two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness and/or social services
  • Or an equivalent combination of education, training and experience
  • Current First Aid and CPR certification
  • Criminal Records Search for working with vulnerable adults and children


Skills and Knowledge:

  • Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, sexual health, exposure to violence.
  • Ability to establish and maintain collaborative relationships with women program participants
  • Ability to identify and work to increase program participant strengths
  • Ability to work with program participants using hope-inducing strategies
  • Ability to implement program participant-centered service plans
  • Ability to respond to problematic behavior using an understanding of the behavior’s context and function
  • Ability to support life-skills
  • Ability to create, facilitate and assist with peer-based in house and external programming such as the Mom and Baby Fresh Food Program and annual family overnight camping trips
  • Ability to analyze problems and develop effective solutions
  • Ability to effectively and safely resolve crisis situations
  • Ability to work independently and with minimal supervision
  • Ability to collaborate with staff team and external services
  • Ability to constructively resolve conflict with co-workers, management and external services
  • Ability to communicate effectively both in writing and verbally
  • Ability to organize and prioritize duties
  • Ability to operate office equipment including computers
  • Physically able to carry out the duties of the position
  • Sound knowledge of women-centered services
  • Basic sound knowledge of mental health diagnoses, medications, treatment and support resources
  • Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations



  • Undergo and maintain satisfactory Criminal Record Check
  • A valid class 5 driver’s license and access to a vehicle
  • Produce and maintain clear Driver’s Abstract
  • Proof of vehicle business insurance and $5 million liability
  • Rapid Response Overdose Training
  • Familiar with colonialism especially as it applies to Canada and you understand the impact of the Residential School system and Sixties Scoop
  • First Aid – Level C w/ CPR baby safe
  • Mental Health First Aid
  • Suicide Prevention Training
  • Cultural Competency Training
  • Addictions & Substance use Training
  • Food Safe
  • CPI – Intervention Crisis Training
  • Agrees and adheres to the Society’s Code of Ethics


Key Duties and Responsibilities:

Direct Care (One to one Support):

Supports, encourages and challenges participants, through developing a trusting relationship. Key areas of supports are:

Parenting Skills: (how to support their family in a healthy manner, ages and stages of child development, discipline vs. punishment, attachment, etc.)

Job finding/keeping skills: (job search, resume preparation, job interview preparation and presentation, completing application form and job maintenance)

Household maintenance skills: (housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure etc.)

Financial management: (opening bank accounts, Child Tax benefit, writing cheques, paying bills, budgeting, saving, obtaining social insurance numbers, paying rent, etc.)

Interpersonal skills: (developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)

Health and personal habits: (training and education in basic health care, development of responsible sexual practices, accessing additional services such as Mental Health/A&D Counseling)

Leisure activities: (learning in locating, using, developing and maintaining healthy ways to use recreational time)

Education/vocational upgrading: (assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)

Cultural Connectivity: (assistance and support around connecting with their Heritage and participating in the cultural practices of their home (or identified home) communities.



Direct Care (other):

  • Ensures that house rules are followed and implemented in a consistent manner
  • Completes tasks as directed by Supervisor and/or Family Support Worker
  • Oversees and assists moms with meal preparation
  • Completes move out deep cleaning duties in addition to daily COVID scheduled sanitization as well as regular maintenance cleaning as directed by supervisor
  • Diffuses any crisis situations
  • Involved with tracking outcomes measurement (e.g. emergency drills, changes in demographics, changes in employment and education status)
  • Participates with scheduled baby visit(s) as directed by Supervisor


Financial Responsibilities: 

  • Ensures that expenses follow budget guidelines as outlined in the House manual
  • Manages and reconciles monthly petty cash


Health and Safety:

  • House staff ensure that Aunt Leah’s House is maintained to society standards, according to the Aunt Leah’s policies and procedures manual; by ensuring mom’s environment is clean, safe and secure; conducting regular emergency drills with moms; checking safety devices weekly; ensuring that each mom is knowledgeable of fire exit routes in their suite
  • Participates in the annual review of Aunt Leah’s Health and Safety Policy and Procedures




  • Communicates accurately and in writing that ensures seamless delivery of care between staff
  • Completes report writing at professional standards (daily logs, critical & reportable)
  • Ensures all written records are to court standards
  • Regularly updates and informs supervisor of activities
  • Liaises and seeks direction from the on call supervisor in crisis situations
  • Follow procedures and protocols for reporting Critical and Reportable Incidents and contacts the appropriate authorities
  • Attend all team meetings and society meetings as directed by the Coordinator


  • Communicates with family members and other professionals as required
  • Researches community resources and makes information available to residents and other staff members



  • All information about residents in the program is strictly confidential both internally and externally
  • Ensures all written material is locked in the office and all phone calls regarding participants take place in the office
  • Support Workers will follow Aunt Leah’s Society Policies and Procedures and Aunt Leah’s Code of Ethics (includes Child and Youth Care Association of BC Code of Ethics, Aunt Leah’s Privacy Policy, BC Rights of Youth in care & UN Rights of the Child)


Physical Demands:

This position requires some lifting of heavier objects


Work Environment:

  • Aunt Leah’s House is a supportive housing program for mothers in need; staff works alone.
  • Annual overnight camping trip and or other outings, celebration’s or activities
  • An average shift is 7.5 hours/day – Sunday to Thursday; scheduled monthly by the Aunt Leah’s House Coordinator. Some flexibility required.
  • On call rotation as required per schedule


We offer:

A comprehensive benefit package (for positions that are longer than 6 months in duration) that includes: dental, extended health care including vision care and prescription, personal time package, and employee discount at our Thrift Store.



Commensurate with qualifications.


How to Apply:

Please send your resume and cover letter, quoting Family Support Worker – Aunt Leah’s House in the subject line, to Short listed candidates will be contacted for interviews. Thank you for your interest in Aunt Leah’s Independent Life Skills Society.

What We Believe

Our Values

  • 01
    All behaviour has meaning and is the human tool for communication.
  • 02
    Success is fragile and must be tended to and supported with care.
  • 03
    An individual’s artistic/soulful centre must be expressed and appreciated.
  • 04
    Celebration is essential to a successful life.
  • 05
    Community building ensures that we all have a place to go when we need support.
  • 06
    Entrepreneurial spirit builds individuals and organizations.

Why Join Us

  • You’ll tackle unique challenges - Not two days are the same and each participant has their unique story but you have what it gets and will be given the support and resources to do the best. You’ll play a role in creating a future that otherwise wouldn’t exist if it wasn’t for our team's entrepreneurial spirit and creativity.
  • Your professional development matters - Constant learning is essential and we also like to learn together. Once a month, we all get together to participate in meaningful workshops and discussions that enhance our ability to serve our participants and our community in a better way. We also invest in your individual education and training.
  • You will be part of one of the Top 10 Impact Charities in Canada - Aunt Leah's Place has been selected as a top 10 Impact Charity, by Charity Intelligence for three years in a row. We are the only one in B.C. with this designation.
  • You will feel like you are working with family - Our participants and staff frequently comment that Aunt Leah's feels like a family. We embrace individuality, diversity, and care for each other.
  • You’ll become part of a greater mission - The overrepresentation of BIPOC people in the child-welfare system in Canada is a result of years of colonial practices. We are on a mission to change the system and reduce the number of kids who enter the foster care system. Aunt Leah's uses research, data, and stories of lived experiences to understand the challenges before us. We advocate and partner with other root grass organizations to build innovative solutions, raise awareness, and drive much needed systemic changes.
  • We've got great leaders - Our leadership team rolls their sleeves up,  lead by example, openly recognize individual contributions and fully understand that we are humans with unique strengths and challenges. Their combined experience, sense of humour, and development skills, make it really easy to get up and go to work every day.

What We Offer

Besides a great workplace culture, we offer a generous benefits package (Dental and Extended Health Care), RRSP matching program, a generous vacation, and personal time package and employee discounts at our Thrift Store.

Every dollar counts

Your support helps kids in foster care and young mothers
achieve a better future.